Reference

How We Handle Your Account and Your Rights

Everything on this page covers the legal conditions that apply when you use pramatic — from how your account data is held to how disputes are handled. Access to our platform depends on local law and is available only where eligible regions permit.

Account TermsPrivacy & DataDANA, OVO, GoPay Wallet UseJurisdiction-Dependent AccessContact Your Rights
pramatic How We Handle Your Account and Your Rights
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply SSL encryption across every page and every account session — that includes the moment you link a DANA, OVO or GoPay wallet and the moment a withdrawal confirmation is sent back to your account. Your data does not move without your action triggering it.

Data Retention

Account and transaction records are retained only as long as required by applicable rules in eligible regions. You can request a copy or deletion via our support channel at any time.

Cookie Use

We use session cookies to keep your account logged in and preference cookies to remember your lobby display settings. No third-party advertising cookies are placed without your prior consent.

Account Security

Every login triggers an OTP verification step sent to your registered number. If you notice an unrecognised login, lock your account immediately from the Security section in Settings.

Who to Contact for Changes

To update, correct or remove data tied to your account, contact our support team through live chat or the Settings panel. We handle each request individually and confirm the outcome in writing.

POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a data request, or a concern about how a specific account condition applies to you, our support team handles policy queries directly. You can reach us through live chat on the platform, by email, or by submitting a request from within your account settings panel.

Team online

Live Chat

Open the chat widget from any page in your account. Our team reviews policy and legal queries and will route your case to the right person if needed.

Email Support

Send your data request or legal query to our support email address found in your account settings. We acknowledge every message and respond in order of receipt.

Account Settings Panel

Log into your pramatic account, go to Settings, then select Help and Policy. You can submit a formal data access or correction request directly from that screen.

Common Questions About Our Legal Terms

These are the questions we hear most often about account conditions, data rights and how our policy applies to players in Indonesia. If your question is not here, reach us through live chat or the account Settings panel.

We share only what is needed to process your DANA, OVO or GoPay transaction — account reference and confirmation status. No personal data is passed to advertisers or unrelated third parties.

Log into your account, open Settings, then Help and Policy, and submit a data access request. We acknowledge the request and respond with your data summary within a reasonable period.

Yes. Submit a deletion request via the Settings panel or through live chat. We will process it in line with applicable regulations for eligible regions and confirm when it is complete.

Account records are retained for the period required under applicable rules in your eligible region, then removed. You will receive written confirmation once permanent deletion is carried out.

No. When you use DANA, OVO or GoPay, we receive only a transaction reference and confirmation status. Your full wallet credentials stay within your own payment provider's system.

Go to Security in your account Settings and lock the account immediately. Then contact support via live chat so we can investigate the session and secure your account before any further access occurs.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.