Reference

Terms That Cover Your Account at pramatic

These terms set out what you agree to when you open and use a pramatic account — covering deposits via DANA, OVO, and GoPay, how your account is managed, and what applies in eligible regions where local law permits.

Account eligibility applies where local law permitsDANA, OVO, GoPay covered under payment termsAccount rules apply to all sessionsTerms updated when policies changeContact support for any clause query

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What These Terms Actually Cover

pramatic Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on pramatic, you accept these terms in full. They govern every action on your account — logging in, depositing through your DANA or OVO wallet, withdrawing to GoPay, browsing the lobby, and contacting our support team. Eligibility to use the platform depends

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on local law and the region you access it from; we do not extend service where it is not permitted. You are responsible for keeping your login credentials private. If you share your account details and unauthorised activity follows, that sits outside our liability. Any deposits
2
you make via DANA, OVO, or GoPay are processed under the payment terms shown at the point of transaction — amounts, minimums, and processing steps are shown in the cashier before you confirm. We reserve the right to update these terms. When we do, we post
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the revised version here and the updated date is shown at the top of this page. Continued use of your account after an update means you accept the revised terms. If you disagree with any change, the right move is to stop using the account and
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contact support to close it properly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

How pramatic Handles Your Account Data

Your account data and transaction records are held securely. Here is what that means in practice — how we store it, who can access it, and how you can request a change or deletion.

Data Retention

We keep your account and transaction data for as long as your account is active and for a period after closure, as required by our operational policy and any applicable regulation.

Account Security

Login sessions use standard encryption. If you notice an unrecognised session in your account, use the account security page to end it and change your password immediately.

Requesting Changes

To update personal details linked to your DANA, OVO, or GoPay wallet, go to account settings or contact support with your verified account email and the change you need.

Who to Contact

For data queries or a formal request to access or delete your account records, reach out to our support team in writing — live chat or email both work for this.

TERMS CONTACT

Reach Us About These Terms

If a clause in these terms is unclear — or you want to raise a concern about how your account is being handled — our support team is the right starting point. You can reach us through live chat inside your account, by email, or via the help desk form. We aim to respond to terms-related queries with a clear written answer, not a template reply.

Team online

Live Chat

Open the chat widget inside your logged-in account. Available for account and terms questions directly from your mobile or desktop session.

Email Support

Send a written query to our support address. Useful when you need a documented reply about a specific clause or account decision.

Help Desk Form

Submit a structured request through the help desk. Choose the account or terms category so your query reaches the right team faster.

Common Questions About These Terms

These are the questions we see most often about account terms, payment rules, and what happens when something needs to change. If your question is not here, live chat gets you a direct answer.

The terms apply from the moment you create your account. Every session, deposit via DANA or OVO, and withdrawal to GoPay falls under them until your account is closed.

We post any update to this page with a revised date. Your continued use of the account after that date counts as acceptance. We do not send individual notifications for every minor update.

We may suspend or close an account that breaches these terms. You will be notified by the email on your account, and any eligible balance handled according to the applicable withdrawal policy.

The core account terms are the same across all three wallets. Processing steps shown in the cashier at the time of your transaction are the operative payment terms for that specific transfer.

Contact support through live chat or email to request account closure. We will confirm your identity, process any eligible balance, and close the account within the timeframe stated in our support policy.

Yes. Access and eligibility depend on local law and the region you connect from. Players in Bekasi or anywhere else in Indonesia should confirm that use is permitted under their local regulations before opening an account.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover Your Account at pramatic

How pramatic Handles Your Account Data

Reach Us About These Terms

Live Chat

Email Support

Help Desk Form

Common Questions About These Terms

01 When do these terms apply to my account?

02 Can pramatic change these terms without telling me?

03 What happens to my account if I break a term?

04 Are the payment terms different for DANA, OVO, and GoPay?

05 How do I close my account under these terms?

06 Does access to pramatic depend on where I am in Indonesia?

Terms & Conditions

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