Reference

How pramatic Handles Your Privacy in Indonesia

Your account data on pramatic is handled with a clear set of rules — what we collect, how we store it, and what you control.

Account Data ControlWallet PrivacyData Access RequestsSession SecurityLocal Law Compliance
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pramatic How pramatic Handles Your Privacy in Indonesia
PRIVACY HELP PATHS

Reach Us About Your Account Data

If something about your data doesn't look right, or you want to act on any of your account rights, these are the direct paths to get it resolved. We handle data queries separately from general account support so the right team picks it up faster.

Team online

Data Access Request

Submit a request through your account settings to see what personal data pramatic holds against your profile. Our team responds and confirms what is on file.

Wallet Verification Query

If your DANA, OVO, or GoPay verification step flags an issue, reach our support channel directly. Wallet data queries are handled with a separate verification path.

Account Deletion Request

You can request full account closure and data removal via the support form. We confirm the steps, run identity checks, then process the deletion in line with local law.

pramatic What We Collect and Why It Matters

What We Collect and Why It Matters

When you open an account on pramatic, we collect only what we need to run your sessions and process transactions. That includes your registration details, device information, and payment method data — such as the e-wallet token linked to your DANA, OVO, or GoPay account. We do not store your full wallet PIN or bank credentials. Session logs are kept to support

account security and dispute resolution. If you're in Bekasi or anywhere else in Indonesia, the same data rules apply to your account. Collection always depends on local law and is active only where eligible regions allow it.

HOW WE PROTECT YOU

Privacy Standards We Hold Ourselves To

We run pramatic with a set of internal data standards that shape how every part of the account flow is built — from the login page to the payment confirmation screen. These are not just policy words; they show up in actual product decisions.

Encrypted Data Storage

Account data, including your wallet link and session history, is stored using encryption at rest. That means raw data is not readable without the correct decryption key held by our systems.

No Third-Party Data Sales

We do not sell your personal data to advertisers or data brokers. Sharing only happens where required by the platform's service providers or where local law in Indonesia mandates it.

Session Token Management

Each login session generates a unique token. When you log out — or when a session times out — that token is invalidated immediately, so your account cannot be accessed from that session again.

KYC Data Handling

Identity documents submitted during KYC verification are used only for account checks. They are not kept longer than necessary and are stored separately from your active account data.

Key Privacy Terms for Indonesia Accounts

These are the terms you'll encounter when reading our privacy rules or managing your account. Each definition is written plainly so you know exactly what it means for your data.

What is KYC in the context of my account?

KYC stands for Know Your Customer — the process where we verify your identity using a submitted document before enabling full account features or processing certain withdrawal requests.

What does data retention mean?

Data retention refers to how long we keep your account information after you stop using the platform. Retention periods depend on legal requirements and internal policy rules in eligible regions.

What is a session token?

A session token is a temporary code generated when you log in. It authorises your current session and expires when you log out or when the session times out automatically for security.

What does consent mean in privacy policy terms?

Consent is your agreement to allow pramatic to collect and process specific data. For certain data types, we ask for explicit consent; you can withdraw it at any time through account settings.

What is a data subject access request?

A data subject access request — sometimes called a DSAR — is a formal request you submit to see what personal data we hold about you. We respond by providing a summary of that data.

What does wallet tokenisation mean?

Wallet tokenisation replaces your actual DANA, OVO, or GoPay account number with a secure token. The token handles transactions without exposing your real wallet credentials to the platform's system.

Your Questions About Privacy on pramatic

These are the questions Indonesia accounts ask most often about how their data is managed. If your question isn't here, the support form in your account settings is the direct route to a clear answer.

We share wallet-related data only with the payment processor needed to complete your transaction. We do not pass your DANA, OVO, or GoPay details to advertisers or unrelated third parties under any circumstance.

Yes. Submit a deletion request through account settings or the support form. We verify your identity, confirm what data is in scope, and process the removal in line with local law where your account is registered.

Each login generates a unique session token that expires on logout. If a login is attempted from an unrecognised device, our system flags it and may prompt an OTP verification step to your registered contact.

Session and activity logs are kept for account security and to resolve any disputes you raise. You can request a summary of your activity history through the data access request path in your account settings.

After account closure we retain only the data required by applicable local law or needed to settle any outstanding transactions. Non-essential data is deleted on schedule once the closure process is confirmed.

We use cookies to manage login sessions and understand how the lobby is used. You can adjust cookie preferences through your browser settings; blocking certain cookies may affect how some account features function.
Reference

Privacy Guide Indonesia

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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