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How pramatic Handles Your Personal Data

This page tells you exactly what data we collect when you use pramatic, why we collect it, and how you can access, update or remove it.

Account data protectionDANA, OVO, GoPay wallet privacyCookie controls explainedYour right to access your dataContact us to request changes
pramatic How pramatic Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply consistent data-handling practices across account security, cookie use, retention and third-party access. Each area below reflects what we actually do — not a general policy statement — so you know what to expect when you use pramatic.

Account Security

Your login is protected by OTP verification sent to your registered phone number. We flag sessions from unrecognised devices and ask you to re-verify before granting access.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Active account data is held for as long as your account is open. After closure, we retain transaction records only as long as applicable regulations require, then delete them.

Third-Party Access

Payment processors like DANA, OVO and GoPay receive only the transaction data they need to complete your deposit or withdrawal. No broader profile data is shared with them.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete your personal data, contact our support team directly. We aim to respond to all data-related requests within a reasonable timeframe. You can reach us through live chat inside the lobby, by email, or through the account help section after logging in.

Live Chat Open the chat widget inside the lobby while logged in. Tell the agent you have a privacy or data request and they will route it to the right team.
Email Support Send your data request by email with your registered account name and the specific action you need — access, correction or deletion of personal data.
Account Help Section Log in, head to the account help section, and raise a ticket under the privacy category. We track every ticket so your request does not get lost.

Common Questions About Your Privacy Rights

Below are the questions we get most often about data, cookies, wallet privacy and account access. If your question is not here, use live chat or the account help section to raise it directly.

We collect your name, email, phone number and date of birth at registration. If you deposit via DANA, OVO or GoPay, the transaction reference and wallet identifier are also recorded.

No. We never store your e-wallet PIN or password. Payment processors handle authentication on their own platforms. We only receive a transaction reference once a payment is confirmed.

Log in, go to the account help section and raise a ticket under the privacy category. Alternatively, contact us via live chat or email with your registered account name and we will process the request.

Yes. Submit a deletion request through live chat or email. We will remove your profile data after account closure, subject to any retention period required by applicable regulations in your region.

Session cookies keep you logged in during your visit. Analytics cookies help us understand which parts of the lobby are used most. Adjust or block them through your browser settings whenever you like.

Only with payment processors — and only the minimum data needed to complete your transaction. We do not sell your data to advertisers, marketing lists or any other third parties.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.